Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A financial self-service device system, comprising: a processor; a self-service device, wherein the self-service device includes a self-service device support ticket attached to the self-service device; and a self-service device hardware database that includes information about one or more self-service devices, wherein a set of data from the self-service device support ticket is scanned during a maintenance request for the self-service device and the set of data is transferred to the self-service device hardware database.
A system for servicing financial self-service devices, like ATMs, has a processor, the ATM itself with a support ticket attached, and a hardware database. The database contains information about many ATMs. During maintenance, data from the ATM's support ticket is scanned and transferred to the hardware database. This allows technicians to quickly access relevant information about the specific ATM needing service.
2. The financial self-service device system of claim 1 , wherein the self-service device support ticket includes one or more of the following: self-service device model number, self-service device serial number, services, required, printer configuration, software configuration, component numbers, or part numbers.
In the ATM servicing system, the support ticket attached to the ATM contains information such as the ATM's model number, serial number, required services, printer configuration, software configuration, component numbers, and part numbers. This ensures technicians have comprehensive details about the device before servicing it.
3. The financial self-service device system of claim 1 , wherein the self-service device support ticket is a barcode.
In the ATM servicing system, the support ticket attached to the ATM is implemented as a barcode. This allows for quick and accurate scanning of the ATM's information during a maintenance request.
4. The financial self-service device system of claim 1 further including a handheld wireless device configured to scan and store the set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database.
The ATM servicing system includes a handheld wireless device. This device scans and stores data from the ATM's support ticket and then sends that data to the central hardware database, streamlining the information gathering process for technicians. This eliminates manual data entry and improves efficiency.
5. The financial self-service device system of claim 1 , wherein the processor and the self-service device hardware database provide predictable faults and maintenance for the self-service device.
In the ATM servicing system, the processor and the hardware database work together to predict potential faults and schedule preventative maintenance for the ATMs. This helps to minimize downtime and proactively address issues before they cause major problems.
6. The financial self-service device system of claim 1 further including an electronic locking system located at the self-service device configured to lock the self-service device, wherein the electronic tracking system includes a programmed key code in order to open the self-service device for servicing.
The ATM servicing system incorporates an electronic locking system on the ATM itself. This system is secured by a programmed key code that's required to open the ATM for servicing, ensuring only authorized personnel can access the device and its internal components. This enhances security during maintenance procedures.
7. The financial self-service device system of claim 1 , wherein the processor and the self-service device hardware database provide diagnostics to analyze failures and service tendencies of the self-service device to provide root cause analysis.
In the ATM servicing system, the processor and hardware database analyze diagnostic data to understand failure patterns and service tendencies of the ATMs. This analysis helps in identifying the root causes of problems, leading to more effective and targeted repairs.
8. The financial self-service device system of claim 1 , wherein the self-service device hardware database records a plurality of transactions at the self-service device, and further wherein the plurality of transactions includes a volume of the plurality of transactions at the self-service device, a total amount of the plurality of transactions at the self-service device, and changes in the volume of the plurality of transactions at the self-service device.
The ATM servicing system's hardware database keeps track of transaction data from each ATM. This includes the number of transactions, the total monetary value of those transactions, and any fluctuations in transaction volume. This data helps monitor ATM usage and identify potential issues or unusual activity.
9. The financial self-service device system of claim 1 , wherein the processor and the self-service device hardware database analyze the support ticket for consolidation with other maintenance requests for a plurality of self-service devices in a geographic area and consolidation with other maintenance requests for the self-service device.
In the ATM servicing system, the processor and hardware database analyze the support ticket information. This analysis helps consolidate maintenance requests for multiple ATMs in the same geographic area and group similar maintenance needs for individual ATMs. This optimization strategy allows for more efficient dispatching of technicians and resource allocation.
10. A method of servicing a financial self-service device, comprising: receiving an indication of a maintenance request from a financial self-service device; analyzing, by a processor, the maintenance request and a configuration of the self-service device, wherein the configuration includes information about the self-service device; receiving a scanned support ticket from the self-service device, wherein the scanned support ticket includes the configuration of the self-service device; and logging, by the processor, the scanned support ticket from the self-service device into an self-service device hardware database.
A method for servicing ATMs includes receiving a maintenance request, analyzing the request and the ATM's configuration (which includes information about the ATM), scanning a support ticket from the ATM that contains the configuration, and logging the scanned support ticket data into a central ATM hardware database.
11. The method of claim 10 further includes providing, by the processor, predictable faults and maintenance for the self-service device.
The ATM servicing method, which involves receiving a maintenance request, analyzing the request and the ATM's configuration by a processor, receiving a scanned support ticket, and logging it into a database, additionally provides predictive fault analysis and maintenance scheduling. This helps anticipate potential problems and schedule maintenance proactively, reducing downtime.
12. The method of claim 10 , wherein the self-service device hardware database detects an improper self-service device coming online through analysis and verification of one or more data elements from the self-service device hardware database.
In the ATM servicing method, which involves scanning support tickets and logging data, the ATM hardware database can detect unauthorized ATMs coming online. This is achieved by analyzing and verifying data elements within the database, ensuring that only authorized and properly configured devices are operating on the network. This enhances security and prevents fraudulent activity.
13. The method of claim 10 further includes the steps of: receiving a scanned barcode associated with a replacement part installed in the self-service device, wherein the scanned barcode includes information about the replacement part; and sending, by the processor, the information from the scanned barcode to the self-service device hardware database.
The ATM servicing method includes receiving a scanned barcode from a replacement part installed in the ATM. The barcode contains information about the replacement part. The processor then sends this replacement part information to the ATM hardware database. This tracks parts installed and ensures accurate inventory and maintenance records.
14. The method of claim 10 , wherein the analyzing step further includes analyzing the maintenance request for consolidation with other maintenance requests for the self-service device.
In the ATM servicing method, which includes receiving a maintenance request, analyzing the request and the ATM's configuration, receiving a scanned support ticket, and logging it into a database, the step of analyzing the maintenance request further involves looking for opportunities to consolidate it with other maintenance requests for the same ATM. This helps optimize service visits and reduce overall maintenance costs.
15. The method of claim 10 , wherein the analyzing step further includes analyzing the maintenance request and the self-service device for root cause analysis.
In the ATM servicing method, which includes receiving a maintenance request, analyzing the request and the ATM's configuration, receiving a scanned support ticket, and logging it into a database, the step of analyzing the maintenance request further includes performing a root cause analysis of the problem. This identifies the underlying cause of the issue, allowing for more effective repairs and preventative measures.
16. The method of claim 10 , further including the steps of: recording, by the processor, a plurality of transactions at the self-service device, wherein the plurality of transactions includes a volume of the plurality of transactions at the self-service device, a total amount of the plurality of transactions at the self-service device, and changes in the volume of the plurality of transactions at the self-service device.
The ATM servicing method, which involves receiving a maintenance request, analyzing the request and the ATM's configuration by a processor, receiving a scanned support ticket, and logging it into a database, also includes recording transaction data from the ATM. This data includes transaction volume, total transaction amounts, and changes in transaction volume, which provides insights into ATM usage patterns.
17. A financial self-service device system, comprising: a processor; a financial self-service device, wherein the self-service device includes a self-service device support ticket attached to the self-service device; a self-service device hardware database that includes information about a plurality of self-service devices; and a handheld wireless device configured to scan and store a set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database, wherein the set of data from the self-service device support ticket is scanned during a maintenance request and the set of data is transferred to the self-service device hardware database and further wherein the processor and the self-service device hardware database provide diagnostics to analyze failures and service tendencies of the self-service device to provide root cause analysis of the maintenance request, and further wherein the processor and the self-service device hardware database provide predictable faults and maintenance of the maintenance request for the self-service device.
A system for servicing financial self-service devices uses a processor, the ATM (with a support ticket), a database of ATM information, and a handheld scanner. The scanner captures data from the ATM's ticket during maintenance and sends it to the database. The system analyzes the data to diagnose failures, predict faults, and schedule maintenance. The system provides root cause analysis for maintenance requests.
18. The financial self-service device system of claim 17 , wherein the self-service device support ticket includes one or more of the following: self-service device model number, self-service device serial number, services, required, printer configuration, software configuration, component numbers, or part numbers.
In the ATM servicing system with processor, ATM with support ticket, database, and handheld scanner, the support ticket contains details such as ATM model number, serial number, required services, printer configuration, software configuration, component numbers, and part numbers. This comprehensive information facilitates efficient maintenance and troubleshooting.
19. The financial self-service device system of claim 18 , wherein the self-service device hardware database records a plurality of transactions at the self-service device, and further wherein the plurality of transactions includes a volume of the plurality of transactions at the self-service device, a total amount of the plurality of transactions at the self-service device, and changes in the volume of the plurality of transactions at the self-service device.
In the ATM servicing system with processor, ATM with support ticket, database, and handheld scanner, where the support ticket contains details such as ATM model number and serial number, the hardware database also tracks ATM transaction data. This includes transaction volume, total transaction amounts, and changes in transaction volume, offering a comprehensive view of ATM performance and usage.
20. The financial self-service device system of claim 19 , wherein the processor and the self-service device hardware database analyze the support ticket for consolidation with other maintenance requests for the plurality of self-service devices in a geographic area and consolidation with other maintenance requests for the self-service device.
In the ATM servicing system that includes a processor, ATM with support ticket, database and handheld scanner; tracks transaction data; and includes details such as ATM model number and serial number in the ticket, the system can analyze the support ticket to consolidate maintenance requests. This consolidation can occur across multiple ATMs in a geographical area, or for recurring issues on the same ATM, improving efficiency.
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August 5, 2014
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