A system, computer implemented method, and program product comprising presenting a user with training about business processes via an interactive environment, having the user perform the training by interacting with the interactive environment, providing the user with a sales lead, having the user try to sell a product to the customer, integrating the result of the sale into the interactive environment; and revising the interactive environment based on the success or failure of the sale.
Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A computer implemented method of training users utilizing a computer simulation system, including one or more processors, enabled to interact with non-simulation users, the computer implemented method comprising: presenting, using the computer simulation system, a user with training about business processes via an interactive environment, wherein the interactive environment is implemented on the one or more processors, wherein the interactive environment is enabled to be implemented using 3D modelling of the interactive environment; enabling the user to interact with one or more data storage products through the computer simulation system; having the user perform the training by interacting with the one or more data storage products, wherein the interactive environment combines training presented in a virtual world or a game to facilitate using the training to perform actions outside of the training environment including making sales, and the interactive environment presents the user with learning opportunities and information that are be used outside the learning environment to perform business related tasks; wherein the interactive environment retrieves previous customer interactions; providing the user with a sales lead; wherein the sales lead leverages the training and provides details about a customer and what products fit a customer profile associated with the customer; having the user try to sell the one or more data storage products to the customer, outside of the interactive environment; integrating the result of the user trying to sell the one or more data storage products to the customer outside of the interactive environment into the interactive environment; and revising the interactive environment based on the success or failure of the sale of the one or more data storage products to the customer.
A computer system simulates business process training. The system presents training on business processes through an interactive 3D environment. Users interact with simulated data storage products within this environment. The training combines virtual world/game elements to facilitate real-world sales skills. The system provides sales leads to the user, leveraging training and customer profile details. The user attempts to sell data storage products to the customer outside the simulation. The real-world sale result is integrated back into the simulation. The interactive environment adapts based on the success or failure of the sale. The simulation also retrieves previous customer interactions.
2. The method of claim 1 wherein the training comprises: presenting the user with information about a product; and testing the user on the information presented about the product.
The training system, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, includes training where the user receives product information and is tested on this information.
3. The method of claim 2 further comprising: determining the user's knowledge of the product based on the testing; and awarding the user points based on the user's knowledge.
The training system, as described where the user receives product information and is tested on this information, also determines the user's product knowledge based on the tests, and awards points based on this knowledge.
4. The method of claim 1 wherein the interactive environment consists of training modules; wherein each training module presents information about a specific product.
The interactive environment in the business process training system, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, is structured into training modules, each presenting information about a specific product.
5. The method of claim 4 wherein the interactive training environment appears as a street to the user and each training module of the training modules appears as a building.
In the business process training system where the interactive environment consists of training modules each presenting specific product information, the interactive environment is displayed to the user as a street, with each training module appearing as a building.
6. A system comprising: a computer simulation system, including one or more processors, including a visual display enabled to display an interactive environment; a user interface enabled to communicate with the computer simulation system; and computer-executable logic operating in memory, wherein the computer-executable program logic is configured to enable the one or more processors to execute: presenting, using the computer simulation system, a user with training about business processes via the interactive environment, wherein the interactive environment is implemented on the one or more processors, wherein the interactive environment is implemented using 3D modelling of the interactive environment; enabling the user to interact with one or more data storage products through the computer simulation system; having the user perform the training by interacting with the one or more data storage products, herein the interactive environment combines training presented in a virtual world or a game to facilitate using the training to perform actions outside of the training environment including making sales, and the interactive environment presents the user with learning opportunities and information that are be used outside the learning environment to perform business related tasks; wherein the interactive environment retrieves previous customer interactions; providing the user with a sales lead; wherein the sales lead leverages the training and provides details about a customer and what products fit a customer profile associated with the customer; having the user try to sell one or more data storage products to the customer, outside of the interactive environment; integrating the result of the user trying to sell the one or more data storage products to the customer outside of the interactive environment into the interactive environment; and revising the interactive environment based on the success or failure of the sale of the one or more data storage products to the customer.
A computer system for business process training includes a computer simulation system with a visual display for an interactive environment and a user interface. The system presents training on business processes through an interactive 3D environment. Users interact with simulated data storage products within this environment. The training combines virtual world/game elements to facilitate real-world sales skills. The system provides sales leads to the user, leveraging training and customer profile details. The user attempts to sell data storage products to the customer outside the simulation. The real-world sale result is integrated back into the simulation. The interactive environment adapts based on the success or failure of the sale. The simulation also retrieves previous customer interactions.
7. The system of claim 6 wherein the training comprises: presenting the user with information about a product; and testing the user on the information presented about the product.
The business process training system, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, includes training where the user receives product information and is tested on this information.
8. The system of claim 7 wherein the computer executable logic is further configured to enable execution of: determining the user's knowledge of the product based on the testing; and awarding the user points based on the user's knowledge.
The business process training system, as described where the user receives product information and is tested on this information, also determines the user's product knowledge based on the tests, and awards points based on this knowledge.
9. The system of claim 6 wherein the interactive environment consists of training modules; wherein each training module presents information about a specific product.
The interactive environment in the business process training system, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, is structured into training modules, each presenting information about a specific product.
10. The system of claim 9 wherein the interactive training environment appears as a street to the user and each training module of the training modules appears as a building.
In the business process training system where the interactive environment consists of training modules each presenting specific product information, the interactive environment is displayed to the user as a street, with each training module appearing as a building.
11. A computer program product for training users utilizing a computer simulation system, including one or more processors, enabled to interact with non-simulation users, the computer program product-comprising: a non-transitory computer readable medium encoded with computer executable program code for replication of data, the code configured to enable the execution of: presenting, using the computer simulation system, a user with training about business processes via an interactive environment, wherein the interactive environment is implemented on the one or more processors, wherein the interactive environment is implemented using 3D modelling of the interactive environment; enabling the user to interact with one or more data storage products through the computer simulation system; having the user perform the training by interacting with the one or more data storage products, wherein the interactive environment combines training presented in a virtual world or a game to facilitate using the training to perform actions outside of the training environment including making sales, and the interactive environment presents the user with learning opportunities and information that are be used outside the learning environment to perform business related tasks; wherein the interactive environment retrieves previous customer interactions; providing the user with a sales lead; wherein the sales lead leverages the training and provides details about a customer and what products fit a customer profile associated with the customer; having the user try to sell one or more data storage products to the customer, outside of the interactive environment; integrating the result of the user trying to sell the one or more data storage products to the customer outside of the interactive environment into the interactive environment; and revising the interactive environment based on the success or failure of the sale of the one or more data storage products to the customer.
A computer program stored on a non-transitory computer-readable medium simulates business process training. The program presents training on business processes through an interactive 3D environment. Users interact with simulated data storage products within this environment. The training combines virtual world/game elements to facilitate real-world sales skills. The system provides sales leads to the user, leveraging training and customer profile details. The user attempts to sell data storage products to the customer outside the simulation. The real-world sale result is integrated back into the simulation. The interactive environment adapts based on the success or failure of the sale. The simulation also retrieves previous customer interactions.
12. The computer program product of claim 11 wherein the training comprises: presenting the user with information about a product; and testing the user on the information presented about the product.
The computer program for business process training, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, includes training where the user receives product information and is tested on this information.
13. The computer program product of claim 12 wherein the computer code is further enabled for: determining the user's knowledge of the product based on the testing; and awarding the user points based on the user's knowledge.
The computer program for business process training, as described where the user receives product information and is tested on this information, also determines the user's product knowledge based on the tests, and awards points based on this knowledge.
14. The computer program product of claim 12 wherein the interactive environment consists of training modules; wherein each training module presents information about a specific product.
The interactive environment in the computer program for business process training, as described where it presents training on business processes through an interactive 3D environment; users interact with simulated data storage products; the training combines virtual world/game elements to facilitate real-world sales skills; the system provides sales leads leveraging customer profile details; the user attempts a real-world sale; the result is integrated back into the simulation; and the environment adapts based on success or failure, is structured into training modules, each presenting information about a specific product.
15. The computer program product of claim 14 wherein the interactive training environment appears as a street to the user and each training module of the training modules appears as a building.
In the computer program for business process training where the interactive environment consists of training modules each presenting specific product information, the interactive environment is displayed to the user as a street, with each training module appearing as a building.
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December 28, 2012
December 5, 2017
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